Each agent token can be used as a marker to represent a player character or an NPC. You can flip the token over to show that the person has been incapacitated or even killed. Due to a printing error, some agent tokens show a different agent’s outline when flipped over. This has no effect on gameplay, but embarrassed Jayson to no end when he saw the final product. On the bright side, years from now this will be proof that you have the collectible first printing of the game!